RETURNS AND REFUNDS

Note

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The following policy applies only to products purchased online through the Tuff Supps website. For products purchased through gyms or other affiliates, you will need to contact the seller from whom you purchased.

 

We want you to be happy with your experience at Tuff Supps and aim to make the returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products.

 

Change of Mind

If you find that you have ordered a product of which you do not like the taste/texture or have an adverse reaction to, we offer a 14 day money back guarantee. You must send the product back to us at your own expense within 14 days of receiving it.

 

To lodge a return, please contact us at sales@tuffsupps.com.au and tell us about the problem you are experiencing. Our team will respond with the next steps. Once the product is received at our warehouse, we can arrange a refund or exchange for another product.

 

Please note: We will review each claim in a case-by-case nature. We are only able to refund items purchased directly from Tuff Supps.

 

Defective or Faulty Goods

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We apologise if you have received an item that is faulty or has been damaged in the post. This can be frustrating and we will attempt to resolve any issues as quickly as possible.

 

Please contact us at sales@tuffsupps.com.au, detail what the fault/defect is and if possible include photos. Our team will advise you on next steps.

 

Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund. We will supply you with a return shipping label at no cost to you.

 

Please note: All defective or faulty goods returns must be within 14 days of receiving your order.

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Important information

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Any returns must be received by us within 14 days of the claim being made. Replacement product(s) will only be shipped after the faulty item has been received by us unless stated otherwise by our Customer Experience Team.

 

Refunds for returns and/or exchanges will be processed by Tuff Supps as soon as possible after receiving the item at our warehouse.

 

For items that do not require return, refunds will be processed within 5 business days. It can then take up to 48 hours for money to be credited by the bank into customer accounts. The refund will automatically be issued to the account by which the customer originally paid.