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PRIVACY POLICY

Tuff Supps is an online retailer selling consumer goods – principally protein powders and related products. It promotes its products and services directly to consumers - for example by advertising via telemarketing, post, e-mail, SMS, brochures and catalogues which may involve unsolicited communications or communications to existing customers, and it operates SMS and email newsletter databases to send subscribers details of products and services that may be of interest.

Central to the success of our business is our commitment to our customers. We take seriously our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.

When do we collect information?

We collect personal information about you which is reasonably necessary to:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To ask for ratings and reviews of services or products

  • To maintain your contact details

 

We collect such information in two ways, first from information you give us (such as when you order product online or in person and information we get from your use of our services such as when you visit our websites which contain our advertising and you view and interact with our ads and content. In some cases, we collect personal information from third parties including public sources and our related companies and only ever by lawful and correct means.

What type of information do we hold?

 

We generally hold personal information relating to:

  • the information which you provide to us which is part of your identity, such as your name, e-mail address, phone number or billing information, delivery address and special delivery instructions or other data which can be reasonably linked to such information

  • the products and services we provide or have provided to you

  • the keeping of demographic data,

  • the recording of our interactions with you, including by telephone, SMS, email and online

  • your enquiries or complaints.

 

How that information is used

We use and disclose personal information about you for the purpose for which it was disclosed to us or for related purposes which would reasonably be expected without your permission with an organisation such as ours.

For example, we may use and disclose personal information to process orders and requests, administer and manage our products and services including monitoring, auditing, and evaluating those products and services, model and test data, communicate with you and deal with any complaints or enquiries. We may also use and disclose your personal information (on a confidential basis) in connection with acquisitions, mergers or changes in control of our business or assets.

We also use your personal information for marketing purposes such as to provide information about products, promotions and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this, we have a simple opt-out regime in place.


We do not sell personal information to other organisations to allow them to do this.

We may share personal information inside Tuff Supps, and may disclose personal information outside Tuff Supps:

  • to service providers who provide services including website and technology services, internet service providers, credit gateways, archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, mailing, marketing, research, investigation, insurance, identity verification and maintenance,

  • as required by relevant laws or rules and to people you nominate with your permission.

  • We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information and all transactions are processed through a certified gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Tuff Supps uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Tuff Supps only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We use tracking technology to gather anonymous information about how people are using the our sites. This information includes time of visit, pages visited, and some system information about the type of computer you are using. We use this information to enhance the content and services offered on the site.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.

 

If you disable the use of cookies on your web browser or remove or reject specific cookies from our websites or linked sites then you may not be able to gain access to all of the content and facilities on those websites. You can also opt out of receiving targeted advertising here: http://www.networkadvertising.org/choices/

Third-party links


We do not include or offer third-party products or services on our website.

 

Dealing with Tuff Supps online

 

When you visit our websites you will browse anonymously unless you have logged into or accessed the website from a personalised communication from us.

 

For all visitors to our web site, we use cookies to collect anonymous information such as the server your computer is logged on to, your browser type (for example, Internet Explorer, Chrome or Firefox), and your IP address. An IP address is a number that is assigned to your computer automatically and required for using the Internet. We may also derive the general geographic area associated with an IP address.

If you are an anonymous visitor, the information we collect is not capable of personally identifying you.

 

Once you have logged into a Tuff Supps portal, accessed our website from an e-mail or other personalised communication sent to you or provided us with personal information by completing a form online, we may be able to identify you. If we have identified you, we may be able to link your identity to your previous anonymous browsing history and collect information about your possible future use of our websites, irrespective of how you access our sites (e.g. by clicking a link in an advertisement or from a third party website). In addition we may combine that information about your use of our websites with certain other online and offline information we have about you in order to tailor your online experience and provide you with further information. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see above).

 

Text Marketing and Notifications

 

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or via keyword, you agree that we may send you text notifications about your order (including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 per month. You acknowledge that consent is not a condition for any purchase.

 

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

 

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

 

Contact us

If you have any questions regarding our privacy policy or handling of information, please direct your enquiry to sales@tuffsupps.com.au. Where you contact us seeking resolution of your privacy concerns, we will respond to let you know who will be handling your matter and when you can expect a further response. If your concerns are not resolved to your satisfaction, you may have rights to escalate your complaint to an external dispute resolution scheme or regulatory authority. We can provide further details of the appropriate scheme/regulator for you on request, as these may vary by jurisdiction or product.

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