
FAQ - Get Your Answers here
FAQ - Answers to the Most Asked Questions
Got questions? Here are the answers. If you can't find what you're looking for, reach out to us at sales@tuffsupps.com.au and we'll do our best to get back to you within 24 hours.
Where are your products made?
All Tuff Supps products are made and packed in Australia under HACCP food safety standards from imported and Australian ingredients.
Are your supplements natural?
Everything is naturally flavoured and sweetened with certified organic stevia. We use no artificial colours, no artificial sweeteners, no fillers, no gums and no thickeners. What's on the label is what's in the tub. Nothing else.
Is your whey really grass-fed?
Yes. Our whey comes from pasture-raised, grass-fed cows. It's cold-processed to preserve the bioactive protein fractions that heat-treated whey loses. Grass-fed whey contains higher levels of omega-3 fatty acids and CLA than grain-fed alternatives.
What makes Tuff Supps different from other protein brands?
Three things. First, our whey is grass-fed and cold-processed to preserve the natural protein structure. Most brands use grain-fed, heat-treated whey. Second, everything is naturally sweetened with organic stevia — no sucralose, no acesulfame-K, no artificial flavours. Third, we don't use fillers, gums or thickeners. Every ingredient earns its place. Nothing else gets in.
Will your protein make me bloated?
Our WPI is 99.9% lactose-free, which eliminates the main cause of protein bloating. We also use no gums, thickeners or artificial sweeteners — the other common culprits. Our Rebuild Whey + Collagen is naturally low in lactose, and our Plant Powered Protein is completely dairy-free. Over 60% of our customers reorder, which wouldn't happen if our products wrecked their stomachs.
What if I don't like it?
Every purchase is backed by our 110% money-back guarantee. If you're not satisfied within 30 days, we'll refund 110% of your purchase price. No questions, no hassle. We also offer single-serve samples of our WPI and Rebuild if you want to try before committing to a full tub.
How fast is shipping?
Orders are dispatched within 1-2 business days. Standard shipping is free on all orders over $50, which covers virtually every protein purchase. Most Australian metro deliveries arrive within 3-5 business days.
We offer express shipping for an additional fee, which generally delivers orders within 1 to 2 business days in most metro and major regional centres. Regional and remote areas are subject to Australia Post normal regional areas network terms and conditions.
Which protein is right for me?
It depends on your goal. The Premium WPI is the leanest option — 27.8g protein, less than 1g fat and carbs, 99.9% lactose-free. Best for lean muscle, fat loss and body recomposition. Rebuild Whey + Collagen combines 27g whey protein with ~5g collagen to support muscle, joints, tendons and skin. Best if you train hard and want structural recovery alongside muscle. Plant Powered Protein delivers 24.7g complete plant protein from three sources with zero soy, dairy or gluten. Best if you're vegan or avoid dairy entirely.
Can I cook with your protein?
Yes. All three proteins mix clean into oats, yoghurt, pancake batter, smoothie bowls and baking. The WPI and Plant Powered are the most versatile for cooking due to their lighter texture.
Do I need creatine as well?
If you train for strength, power or muscle growth — yes. Creatine monohydrate is the most researched supplement in sports science with over 500 studies confirming it works. It increases power output, supports lean muscle growth and speeds recovery. Our creatine is 100% pure, pharmaceutical grade and unflavoured — mix it into any shake or drink. Emerging research also links creatine to cognitive benefits including improved memory and mental clarity.
Do you ship internationally?
Currently we ship Australia wide, even to remote and regional areas, as well as New Zealand.
We will be expanding to more international locations soon!