Refund policy
The Tuff Supps 110% Money-Back Guarantee
We make protein for people who've been burned before - the bloating, the gut aches, the tubs that ended up in the back of the cupboard. So we back your first one properly.
Try your first tub. If you're not happy within 30 days, we'll refund 110% of what you paid for it.
Not the flavour you hoped? Didn't sit right? Just didn't love it? That's enough. You don't need a reason we approve of - it's your call.
How to claim
Email us at sales@tuffsupps.com.au with your order number and a line or two about what wasn't right (this genuinely helps us make better products). We'll process your refund - 110% of the tub's purchase price - back to your original payment method within 5 business days of approving the claim. Depending on your bank, it can take a further 48 hours to appear in your account.
You don't need to post the tub back to us. Keep it, finish it, or pass it on to a mate.
The fine print (kept short, like our ingredient lists)
- The guarantee covers your first tub - one claim per customer.
- It applies to single tubs (one-time or subscription first orders) purchased directly from tuffsupps.com.au. It does not apply to bundles, multi-tub specials, sample packs or accessories - though unopened items from any order can still be returned under Change of Mind below.
- Claims must be made within 30 days of delivery.
- The refund is 110% of the product price paid for that tub (shipping costs aren't included in the 110% calculation).
- Products bought through gyms, affiliates or other retailers are covered by the seller you bought from - contact them directly.
- We reserve the right to refuse claims we reasonably believe are fraudulent or abusive.
This guarantee is offered in addition to your rights under Australian Consumer Law, not instead of them.
Damaged, Faulty or Incorrect Orders
If something's wrong with what arrived - damaged in transit, a broken seal, a product fault, a wrong or missing item - we'll sort it quickly.
Email sales@tuffsupps.com.au within 14 days of delivery with your order number, a description of the problem, and photos where possible. You can choose either:
- A free replacement of the same item, or
- A full refund, including any shipping you paid on the order.
If we need the item back, we'll supply a prepaid return label at no cost to you. Replacements are shipped once the faulty item is received, unless our team advises otherwise. Refunds are processed within 5 business days of approval.
Nothing in this section limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded - you're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage.
Change of Mind - Unopened Products
Changed your mind on something you haven't opened? Unopened products with seals intact can be returned within 30 days of delivery for a full refund of the product price. Return shipping is at your cost, and refunds are processed once the items reach our warehouse. This is how you return the extra tubs from a bundle if you decide it's not for you.